At Fall’s End

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I take chances mostly to make sure that I experience life while I can. Carpe diem is a cliche, but routine is a well accepted one I try to cast off from time to time. I try to trust that things which are worth while will come from a night spent with something new or a day driving to a different destination.

I’m not saying I don’t like where I am. I’m not saying I don’t want to move forward either. Right now I’m all for little tweaks and changes after thinking and examination, but I’m not ready for a world turned on its side.

I guess I’m ready for nothing, in both senses. No one is ready for anything really and neither am I. I am also more than ready for nothing earth shattering to happen for awhile. It’s been nice not riding swells and feeling sick, going up and down, constantly having feet slipping out from under you, being lost at sea.

I may be a pirate at heart, but for now I want to sit on my island and drink some rum. Yar.

Maybe I want to be ready for more, but wanting doesn’t make it so. Before I dive in head first, let me stare and try to see through the muddy waters for signs of danger a bit longer before taking a plunge.

I exist, try not to make mountains, but even the mole hills are dangerous. I’ll try not to trip and I’ll see you next fall…

10 Random Things

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So, apparently I’ve been tagged which means I have to blog with ten weird, random things, little known facts, or habits about myself. I could ignore this like a chain letter, but then I deprive the world of these ten things, and why would I punish all of you for someone elses’ crimes? ;)

1. I like to sleep in beds that are against walls, especially in corners.
2. I have a pet peeve about people putting their feet up on things. I find it gross for people to do that on couches you’re sharing, or on coffee tables you’re sitting at with them. It’s not that feet are gross, it’s that I don’t feel I should have to share their company or have them near my glass of water.
3. I hate coconut and don’t care for vanilla flavored anything. I like beets.
4. I used to play softball. I was pretty good at it too, and I can still probably kick your but at wiffle ball.
5. I don’t have cable television. This is not little known to the people I work with who I remind whenever they ask about me watching the whatever last whatever.
6. Most things about me are weird. That is not little known at all. :) However, I love cats, which is pretty normal and girly, which makes it weird for me.
7. When I was in second grade I developed a habit and fascination with pulling out my eyelashes until a teacher caught me doing it and said, “What are you doing pulling out your eyelashes, girl?”. It was a sudden revelation and short lived habit.
8. I was very into Teenage Mutant Ninja Turtles. I never liked the Power Rangers.
9. I have never been out of the country. (Yet.)
10. I’m not a numbers person, which is why I am using this as number 10, and I laugh at people around my age who are making a big deal about approaching and turning 30.

I’m supposed to tag people now to do this now. I’ll maybe… yea… do… that… sure… maybe…

Sorry I haven’t been around guys. Life is never simple, and often it’s hard to express or at least find the time to do it with the proper words. This blog deserves a real post sometime soon.

Falling, Failing, and Flailing in a Stream of Conciousness Emptying Into the River of Time

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The same things that make many shades of gray also say that failure isn’t an end, it’s a temporary setback, or even better, a new beginning.

You can do it all again. You’ve proven you can go so far, take the risks, push the barriers, and for a second, maybe you even poked through. Take from and value the experience, no matter how bad at the time, the best you can. Let it hit you, let it pass through you, move beyond it.

As we grow up we think of the far off distances that come to us sooner than one would think possible. Hopefully we grow not only in age, but we learn to have minds of our own, how to come to conclusions on our own based not only on outside sources, but our own unique inner voice. Hopefully we find a voice to speak it with. Maybe that voice reaches someone and changes someone’s world for the better.

We have to remember to keep taking, singing, and expressing as you grow without self censorship for both yourself and others. Learn to love yourself. Continue listening to those other voices. Allow them to become clearer as you can discern more subtleties as time goes on. The trained ear hopefully still can learn to hear something new and never cease being inspired.

Know that you turned out fine. No one is one hundred percent, so it’s nonexistent and a non issue. We’ve all been screwed, screwed up ourselves, even other people, and still we somehow survive. Because we survive, we can seek more than to just be the base line. Give living a purpose.

It scares me when definitions become too loose or too solid. The balance of chaos, change, and chance balances precariously with the safe foundation of stability. We look for the right choice knowing there is none. We search for salvation when we just want to be okay and unattainably perfect.

We teach ourselves to be above average with the risk of failing and flailing as often as floating. We want a community to belong to while fostering our uniqueness and independence. Do what you can with what you have time and time again and do your best to stay above the current in the river of time.

We live in a time with virtual community, more and more variation and possibility, as well as pitfalls. For every opportunity to focus there is a easier way to fall. Bounce back. Bounce back. It’s never too late, but never use that as an excuse to put it off forever.

At least part of this has the right idea, and that’s enough to feel some pride that pushes me to keep moving.

Phlirting

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Working tech support as a woman I think is mostly the same as for guys with a few very, very obnoxious, notable differences, one of the biggest being:

I get hit on. Yeah, over the phone. Ya, rly.

“So, where are you located? Oh. Really?”
I wish I made it up, cuz you’ve been kinda creepy this whole call.
“Oh, hey, my ex is from New England. I used to go on up in there all the time.”
Orly.
“Ever come down here?”
TWSS.
“No? You should come down here some time.”
Hah… yah… for crying out loud, I’m a voice on the phone!

I’ve been getting this since I started on the phones.

Yesterday I got a super long pause after my customary call ending question, “Is there anything else I can help you with today?” The laughter following the pause wasn’t any more of a comfort. “Well, uh… you COULD but it’s not related to this stuff.” Oh. No. You. Didn’t.

The other day one of the guys got told,

“So you like to hike? You ever hike up here? Oh, yeah, maybe I’ll run into some time.”

For a moment I thought, how sexist of me to assume that the guys didn’t get the creepy flirting stuff.

Then I was told that she had started the call with a thinly veiled threat about how he better help her, and knowing where we were located, and how she could come down here and ask for him if she didn’t get helped.

Yowza. That’s a bit scary. I can’t say that I get yelled at or threatened much. I guess I kind of prefer the awkwardness of phone flirting.

This post’s screen shot is from the Gameboy Advance release of Final Fantasy 6. “I’m tech support, not some 900 number phone operator!”

I’m No BOFH

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Like many tech support people (and geeks in general), I regret that I am not the BOFH (Bastard Operator From Hell). I have to resort to internal sarcasm, the mute button, and jabber to keep all of the crap at bay. The truth is that every one of us have a BOFH living inside of us that just wants to be let out, but we like to eat, so we keep it to ourselves or put it on our blog. We do this while changing the names and events enough to keep us from becoming hungry later on.

The results are funny. The results help us when we are in the midst of those stressful moments. “The website is down.” someone says. And besides going, “Aw, fuck.” we can post the link and quasi-quote, “Dude, I can’t arrange the icons by penis”.

The rest of you can laugh… pause… and wonder if you are the type of person to say the funny, yet dumb thing.

Over these months I’ve heard a lot and it’s time to share some with the rest of you. Things have been changed to protect people, namely myself.

7:01 P.M. – beep
“This won’t even install.”
“What version of the software do you have?”
Names a version from the late ninties.
“And what operating system are you running on your computer?”
“Vista.”
“That, unfortunately, isn’t going to run even if we can get it to install.”
“It’s not even supported on Vista?”
Well, Vista kinda didn’t exist when the software was written, buddy. It’s hard to support something when it doesn’t exist.
“If you’d like I can send you a link to the system requirements for that version.”
“Well, is there a newer version that is supported?”
“Yes there is.”
“Can you send that to me?”
Oh, yeah, we give out software for free here. It’s what we do, make newer versions so people with the old one can get it for free. Winning business model right there…
“Unfortunately, no. You’d need to buy it.”
“But I paid for this!!”
“I’d be more than happy to help you install that on a computer running a compatible operating system.”
“This is wrong! I bought this and now I can’t even use it! I upgraded to Vista. I don’t have a computer running anything else.”
Can I get a FAIL?

7:15 P.M. – beep
“Thank you for calling.”
“Hi, uh, I can’t get my student software to work.”
“Are you getting an error message?”
“I fill out the form with my information: my name, uh, my school, my address-”
I let this continue for awhile.
“…and it’s telling me I need to enter my year of graduation and no where do I see a year box, I see: my name, um, my school-”
I feel like I’ve let him go on long enough.
“Are you on a Mac?”
“Uh, yeah. How’d you-”
“Try using the scroll bar or resizing the window.”
“Oh- hey, there it is. Thanks.”
“No problem. Is there anything else I can help you with today?”
“Uh, no. Wow, I feel stupid.”
You and the half a dozen people who call with the exact same issue every week.
“Oh, no, don’t. It’s what we’re here for. You have a great evening.”
“Um, yah, you too. Thanks!”

7:23 P.M.
“What operating system are you on?
“Um, I’m on Windows.”
“Is that XP?”
“No, Vista.”
“Okay, could you please go to your start menu-”
“I don’t have a start menu.”
Riiight
“Okay, sure. Please go to the start bubble on the bottom left hand side of the screen. In the search box there type c-m-d. That’s charlie, mary, delta. Hit enter.”
“…”
“Just let me know when you’ve done that. A command prompt window should come up.”
“.. …okay.”
“Now could you please type the command for me i-p-c-o-n-f-i-g, ipconfig, slash, a-l-l, all… and hit enter.”
“It’s not working.”
“Did you type cmd first and hit enter.”
“Yeah, it didn’t do anything.”
“Try it again.”
“Oh. Ooooh. I must not have hit enter.”
“Sure. Could you please type the command i-p-c-o-n-f-i-g, slash, a-l-l?”
“…”
“Just let me know when you’ve done that.”

7:44 P. M.
“This doesn’t work.”
“Have you installed and activated? Is there a particular error message you are getting.”
“I click on it and it goes away.”
“What operating system are you on?”
“Mac.”
“What version of Mac OSX do you have?”
“…”
“Panther,Tiger, Leopard…?”
“Um, how do I find out?”
“Go to the apple icon in the top left and click on it. Click on ‘about this Mac’.”
“Okay. I have 10.4.-”
“Alright. Then can you please get your Tiger DVD?”
“I don’t have it with me. It’s at my other house.”
“Okay, then I can send you some instructions on what to do when you do have your DVD to get this to work.”
“Um, that’s going to be like, not for a very long time and I need this now. Can’t I download it?”
“The Apple website only has updates, it does not have the actual program that you need installed.”
“What if I don’t have that dvd anymore.”
“Then you should probably go to the Apple store and get a new one. It’s pretty important to have your operating system disk.”
…even when you’re pirating it, you should probably have a copy.
“Oh. Okay. Thanks.”

7:55 P.M.
“So, I’m getting a message about a missing lib or something.”
“It sounds like you’re missing that library.”
“How do I get it?”
“Well, if you have the yum installer, you can use that.”
“Um, I don’t know.”
“Well, let’s try it. Type yum install..”
…the missing library. Making sure he’s typing it in with the correct case. How to spell yum.
“It didn’t work. How do I get a yum install thing?”
“Well, you can download the yum installer for your distribution of Linux.”
“How do I do that?”
“Just Google it by what distro you have.”
“…okay..?”

7:59 P.M.
“So, I got that thing you told me to install from the Tiger disk.”
“Great.”
“It’s still not working.”
“Okay, well let’s walk through together and install the package.”
“Um, I don’t have the DVD here with me.”
A few minutes to make sure he doesn’t have the right thing installed
“It sounds like you have the Leopard version of this installed.”
“…”
“You need to install this from a Tiger dvd.”
“Oh. Well, okay. I downloaded the right thing.”
“You need to install this from a Tiger dvd.”

…and time to go home.

Yuvi: “Tech Support work is harder than Superman’s. Usually.”
Me: “Superman saves people from villains. In tech support we have to save people from their own ignorance and stupidity. That’s damn near impossible.”